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Answers to Frequently Asked Questions About Optimum Rewards

Answers to Frequently Asked Questions

What is Optimum Rewards?

Optimum Rewards is our FREE loyalty program exclusively designed for subscribers with Optimum's triple product (TV with Optimum Economy, Optimum Value, Family Cable with Optimum TV or above plus phone and Internet) featuring valuable and meaningful members-only discounts, access and savings.

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How do I qualify for Optimum Rewards?

If you have all three Optimum services - TV with Optimum Economy, Optimum Value, Family Cable with Optimum TV or above plus phone and Internet - you are eligible to join Optimum Rewards.

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How do I register for Optimum Rewards?
You can become a member in just a few simple steps. Begin registration. You will need to know your Optimum account number (which can be found on your cable bill) so that you can create an Optimum ID and a password. You will use your Optimum ID and password to sign in on this site to access all the benefits of Optimum Rewards.

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I just added an Optimum service to have all three Optimum services. When can I register?
You can register for Optimum Rewards 24 hours after installation of all three of your Optimum services.

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What is an Optimum ID?
Depending upon the Optimum services to which you subscribe, your Optimum ID gives you access to great features including Optimum Rewards, email, WiFi, Optimum App for iPad, online bill pay, manage DVR recordings and more.

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Once I register, when will I receive my Optimum Rewards card?
You should receive your Optimum Rewards email 24-48 hours after you register.

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What if I don't receive my Optimum Rewards card or my card is lost or damaged?
All you have to do is go to the Order A Replacement Card link. Your replacement email can take up to 48 hours to arrive. Please note: you will be unable to request a replacement email within four weeks of registration or last reorder date.

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I am moving. Can I still use my current Optimum Rewards card?

If you are moving, please follow these simple steps:

Transfer Your Optimum IDs. If you have existing Optimum IDs, you will need to transfer them to your new account in order to maintain access to Optimum Online email, Online Bill Pay and Optimum Voice homepage. Ask your technician to transfer your existing Optimum IDs to the new account at the time of installation. Or, you can do it yourself by logging into the Optimum ID Management Center with your primary Optimum ID after the installation is completed.

Order a Replacement Optimum Rewards card. If you currently have an Optimum Rewards card, and maintain the required level of service at your new address, you'll need to request a new email. First, make sure you have transferred your Optimum IDs to your new account (see above). Next, log into optimumrewards.com, click on Order A Replacement in the upper right corner of the home page, and you will be redirected to the appropriate page for ordering your new card.

As long as you maintain the required level of service at your new address, all other Optimum Rewards benefits, will automatically transfer to the new account.

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